LAST UPDATED: March 3, 2020

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:

+ You receive an incorrect item

+ Your order contains damaged product(s)

+ Your order has a printing mistake

+ Part of your order is missing from the package

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Returns instructions

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. 

How do I return a product?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.  

To start a return, you can contact us at: Support@elcovayionis.com

Email content clearly states the reason for return. Should attach photos if the product is defective by elcovayionis. We will review and reply to you as soon as possible.

Pack the item(s) securely in the original product packaging.All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact the customer support.

Send the return package to the following address: 

elcovayionis Returns Processing – 1821 Cayon Ct,Cape Coral, FL 33991

please include your order details slip with the item(s).

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: Support@elcovayionis.com and send your item to: 1821 Cayon Ct,Cape Coral, FL 33991, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You must provide correct Return Tracking number when filing the Return Form in order to get your return successfully processed.

REFUNDS

Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt), you will receive an email confirmation that your return is completed. Have questions?

All returns product will be processed through our inspection department for approval/rejection. If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: Support@elcovayionis.com.

elcovayionis, INC. ATTN: DMCA COPYRIGHT AGENT

Address: 1821 Cayon Ct,Cape Coral, FL 33991

Mail: Support@elcovayionis.com